Winners 2023

2023

With help from our judging panel of veteran analysts, practitioners, and consultants, we waded through more than 100 excellent entries, pinpointing the worthiest winners. CX Awards celebrates the very best of these solutions and the people who turn such visions into reality. In doing so, they shine a light on some of the very best innovators that the industry has to offer.

People Awards

CX Leader
of the Year

Jay Patel

VP & GM

Cisco

Women in
CX Technology

Kimberley Wood

VP of Customer Success

Ultimate 

Innovation Awards

B est Use of AI
winner:

B EST WORKFORCE OPTIMISATION PLATFORM
winner:

B EST CONVERSATIONAL ANALYTICS PLATFORM
winner:

B EST CRM PLATFORM
winner:

B EST CONTACT CENTRE PLATFORM
winner:

B EST RPA PLATFORM
winner:

B EST LOYALTY MANAGEMENT PLATFORM
winner:

B EST CUSTOMER EXPERIENCE TEAM OF THE YEAR
winner:

B EST BPO
winner:

M OST INNOVATIVE PRODUCT
winner:

B EST CX SOLUTION
winner: