Categories

Application forms can be found on each category page. If you wish to apply for more than one award, please complete a separate form. Good luck!

Innovation Awards

Best CX Solution

This award is for best customer experience solution. The winning company can evidence CX transformation through the application of its technology.

Most Innovative Product

This award is open to vendors delivering highly innovative products and solutions. Successful applicants will be able to demonstrate the use of emerging technologies to improve customer experience.

Best Contact Centre Platform

This award is open to contact centre platform vendors. Successful applicants will be able to demonstrate a full contact centre offering incorporating omni-channel and analytics, plus advanced features and integrations.

Best CRM Platform

This award reward is for Customer Relationship Management vendors. The winning applicant will evidence market success, growth and innovation.

Best Conversational Analytics Platform

This award is open to speech technology vendors (text, speech, call recording and call analytics) who can evidence innovation and market success.

Best Workforce Optimisation Platform

This award reward is for Workforce Management software vendors. The winning applicant will evidence market success, growth and innovation.

Best Loyalty Management Platform

This award is open to technology vendors that are helping to improve customer engagement by identifying and incentivising loyal customers.

Best Customer Experience Team of the Year

This award is open to businesses that can demonstrate how technology has enabled them to create an exceptional CX.

Best BPO

This award is open to BPOs (Business Process Outsourcing) that can demonstrate how they have used technology to deliver improved CX to their customers. Winners must highlight customer ROI and innovation.

Best RPA Platform

This award is open to vendors that are selling RPA platforms to businesses to improve their automated functions. The winning applicant will be able to demonstrate innovation and customer ROI.

Best ERP Platform

This award is open to ERP vendors that are selling ERP platforms into businesses. The winning applicant will be able to demonstrate how CX has been improved and demonstrate customer ROI.

Best BI Tool

This award is open to Business Intelligence vendors selling BI tools into businesses. The winning applicant will be able to demonstrate tangible customer ROI and how that has impacted their ability to deliver great CX.

Best use of AI

This award is open to vendors that are using artificial intelligence technology to further enhance the communication and collaboration experience. The winning applicant will be able to demonstrate innovative thinking and how they improved the experience for their customers.