Categories

Application forms can be found on each category page. If you wish to apply for more than one award, please complete a separate form. Good luck!

Categories

Best CX Solution

This award is for best customer experience solution. The winning company can evidence CX transformation through the application of its technology.

Most Innovative Product

This award is open to vendors delivering highly innovative products and solutions. Successful applicants will be able to demonstrate the use of emerging technologies to improve customer experience.

Best Contact Centre Platform

This award is open to contact centre platform vendors. Successful applicants will be able to demonstrate a full contact centre offering

Best CRM Platform

This award is for Customer Relationship Management vendors. The winning applicant will evidence market success, growth, and innovation.

Best Conversational Analytics Platform

This award is open to speech technology vendors (text, speech, call recording and call analytics) who can evidence innovation and market success.

Best Workforce Optimisation Platform

This award is for Workforce Management software vendors. The winning applicant will evidence market success, growth, and innovation.

Best Compliance Product

This award is open to vendors that provide regulatory control and compliance solutions for CX technology. The winner will be able to demonstrate innovation and market success.

Best use of AI

This award is open to vendors that are using artificial intelligence technology to further enhance customer experience. The winning applicant will be able to demonstrate innovative thinking and how they improved the experience for their customers.